Contact Us
Problems and Inquiries - As always, any physical problems that you may experience relative to the daily operation of the building in general, or your apartment, should be reported to Management personnel (see below). If there are any questions or issues pertaining to the day-to-day operations of the building, please contact the General Manager.
Transfers (sales, leases, etc.) of your apartment - Any calls regarding the potential sale or lease of your apartment should be addressed to the site office. Alterations - Please contact the site office to receive an Alteration Package, describing alteration procedures for apartment renovations.
Emergencies - If there is an emergency after hours or on weekends, please call our Customer Care Center or Security office. FirstService Residential maintains 24-hour, 7-days a week emergency assistance.
Management Personnel
The following individuals will be directly responsible for your account and can be reached at the site office:
Patricia Rodriguez, General Manager: patricia.rodriguez@fsresidential.com
Nataly Velasco, Assistant Property Manager: nataly.velasco@fsresidential.com
Kimberly Lopez, Assistant Property Manager: Kimberly.lopez@fsresidential.com
Phone Numbers
Parkway Village Site Office: 718-380-3171 (for all concerns Mon-Thurs, 8:00-5:00pm & Fridays 8:00-2:00pm)
Fax: 718 969-5961
Parkway Village Emergency: 347-392-1296 (for emergency situations when the office is closed)
Parkway Village Security: 646-812-1834
FirstService 24/7 Customer Care: 212-634-8911